Jubilee Pool, Penzance has passed a tough assessment by Sport England’s leading national quality scheme, Quest.
Quest is the best-known improvement programme within the leisure industry and its rigorous assessments challenge even the very best leisure centres in the UK.
In order to achieve Quest Entry, Jubilee Pool had a one-day assessment across core areas of operation, as well as a mystery visit.
Nicola Murdoch, Business Manager said: “This is a fantastic achievement and a real team effort. Quest is much more than a tick-box exercise; it is an ongoing programme to improve our facility for both staff and customers, and a great way to demonstrate our achievements.”
Quest’s operations director, Caroline Constantine, said: “By meeting Quest’s high standards, Jubilee Pool has shown its commitment to providing quality facilities and service to its customers. The new Quest standards are more demanding and challenging for the management team and staff, and it is now much more of an achievement to succeed in Quest at any level. In these tough economic times it is more important than ever that local leisure facilities can demonstrate their value, and Quest helps them do just that.”
Jubilee Pool is one of 445 heritage organisations across the country set to receive a lifesaving financial boost from the government thanks to the £1.57 billion Culture Recovery Fund to help them through the coronavirus pandemic.
445 organisations will share £103 million, including Jubilee Pool to help restart vital reconstruction work and maintenance on cherished heritage sites, keeping venues open and supporting those working in the sector.
Jubilee Pool has secured £49,000 which will go towards the cost of keeping our geothermal pool and café open over the winter months, as well as enabling us to retain key staff during the off season.
This vital funding is from the Culture Recovery Fund for Heritage and the Heritage Stimulus Fund – funded by Government and administered at arms length by Historic England and the National Lottery Heritage Fund. Both funds are part of the Government’s £1.57 billion Culture Recovery Fund which is designed to secure the future of Britain’s museums, galleries, theatres, independent cinemas, heritage sites and music venues with emergency grants and loans.
433 organisations will receive a share of £67 million from the Culture Recovery Fund for Heritage to help with costs for operating, reopening and recovery. This includes famous heritage sites across the country, from Wentworth Woodhouse in Yorkshire to Blackpool’s Winter Gardens, Blyth Tall Ship to the Severn Valley Railway, the International Bomber Command Centre in Lincolnshire to the Piecehall in Halifax. The funds will save sites that are a source of pride for communities across the country.
12 organisations, including English Heritage, Landmark Trust, Historic Royal Palaces and the Canal and River Trust, will receive £34 million from the Heritage Stimulus Fund to restart construction and maintenance on cherished heritage sites to preserve visitor attractions and protect livelihoods for some of the most vulnerable heritage specialists and contractors in the sector.
The Architectural Heritage Fund (AHF) has also been awarded a grant from the Culture Recovery Fund through Historic England. The AHF will use the funding to support charities and social enterprises occupying historic buildings to develop new business plans and strategies for organisations affected by the pandemic.
Culture Secretary Oliver Dowden said: “As a nation it is essential that we preserve our heritage and celebrate and learn from our past. This massive support package will protect our shared heritage for future generations, save jobs and help us prepare for a cultural bounceback post covid.”
Lucy Worsley, Chief Curator, Historic Royal Palaces, said: “There’s no truer way to experience the past than to walk in the footsteps of those who have lived it – that’s why preserving our built heritage is so important.
“At Historic Royal Palaces, we care for six nationally significant buildings, opening them to the public and preserving them for future generations. Sadly, the pandemic meant that we had to stop some of our critical conservation work. The grant we have received from the Culture Recovery Fund will enable to this work to resume – so we can give some of Britain’s most historic buildings the care and attention they deserve, while supporting the specialist craftspeople who are vital for the future of our national heritage. We are enormously grateful to the Government for this support.”
Nicola Murdoch, Business Manager, Jubilee Pool said: “We are incredibly grateful to receive this funding. We, like many other heritage sites across the UK have had an incredibly tough year, with a difficult winter ahead of us. This funding will enable us to remain open over the winter, giving locals and visitors alike the opportunity to visit and enjoy our beautiful art deco lido. Opened in 1935 Jubilee Pool has endured its share of storms, but this year has been a storm like no other. Show your support for us by coming to visit our café and take a dip in our geothermally heated sea water pool, the first of its kind in the UK!”
Duncan Wilson, Historic England’s Chief Executive said: “It is heartening to see grants, both large and small, from the Government’s Culture Recovery Fund helping heritage sites and organisations across the country which have been hit hard by the effects of Covid-19. These grants range from giving skilled craft workers the chance to keep their trades alive to helping heritage organisations pay the bills, and to kick-starting repair works at our best-loved historic sites. The funding is an essential lifeline for our heritage and the people who work tirelessly to conserve it for us all, so that we can hand it on to future generations.”
Ros Kerslake, Chief Executive of the National Lottery Heritage Fund said: “It is absolutely right that investing in heritage should be a priority during this crisis and this support by Government is crucial. Heritage creates jobs and economic prosperity, is a major driver for tourism and makes our towns, cities, and rural areas better places to live. All of this is so important for our wellbeing and will be particularly vital when we start to emerge from this incredibly difficult time.
“Our heritage is still facing a perilous future – we are not out of the woods yet. But this hugely welcome funding from Government, and the money we continue to invest from the National Lottery, has undoubtedly stopped heritage and the organisations that care for it being permanently lost.”
Kate Mavor, Chief Executive of English Heritage, said: “This support for our nation’s heritage is fantastic news. Over the last few months, our teams have been working hard to welcome visitors back safely to the great castles, stone circles, abbeys and historic houses in our care. This funding will help us invest to safeguard the historic fabric of these much-loved places, which everyone can learn from and enjoy.”
We are delighted to announce that our Geothermal Pool will opening to the general public on Tuesday 1st September 2020. The Geothermal Pool has been a long time in the making, but all the work is now complete and we are so excited to finally invite you to come and enjoy the very first pool of its kind in the UK.
Relax for an hour in our 30-35 degree natural salt water pool, heated by our very own geothermal well. All ages are welcome! The pool is fully accessible, please let us know at the time of booking if you need any assistance accessing the pool.
Tickets go on sale on our website at noon on Tuesday 25th August. If you are a Cornwall or Penzance Town Council Parish resident there are significant discounts off the ticket price available to you (proof of eligibility is required). Annual Members are entitled to a further 10% off the discounted ticket price.
The Geothermal Pool will be open Tuesday – Sunday, see the timetable below for session times and details. In line with current government and industry guidelines, we are limited to 15 people in the geothermal pool per session so tickets are likely to be in high demand.
Jubilee Pool will be once again opening its gates to the public on Saturday 25th July 2020. Capacity in the pool has been significantly reduced, and various measures have been put in place to ensure the safety of our staff and customers but the team is absolutely delighted to be welcoming swimmers back to our beautiful lido.
Customers will have to book swims in advance, either online or over the phone. Swim sessions will be an hour long, and there will be five sessions in a day (weather permitting) with a maximum of 150 people per session.
Whilst there will be limited access to changing rooms and toilets, swimmers will be asked to arrive ‘beach ready’ to maximise swim time and to minimise the use of the changing rooms.
The Pool will be open Tuesday to Sunday until the end of September. Tickets will be available to book from Wednesday 22nd July 2020.
Full details of our ‘new normal’, our 2020 prices and how to book are available on our website. The geothermal pool is nearing completion and will be open by the end of August. We will also be offering Yoga classes twice a week on the Terrace from Tuesday 28th July.
The Café is operating as an outdoor seating venue only for the time being and will be open each day the pool is open. As a thank you we are offering free swims for Key Workers (and their families) on Friday 24th July – these sessions must be booked via our website. Following a request for help from the local community, a group of volunteers are helping the Jubilee Pool team to prepare the pool for reopening on Tuesday 21st July.
Interim Chief Operations Officer Nicola Murdoch said ‘we like many other businesses in the hospitality, tourism & leisure sector have found the past four months incredibly challenging. We’ve been working really hard behind the scenes to get everything in place to enable us to safely reopen and we can’t wait to welcome people back on Saturday’.
Susan Stuart, Chair of Directors said ‘we are so excited to be opening our gates again and although it’s going to be a rather different season, we are ready to welcome local people and visitors alike to swim, eat, drink and enjoy themselves’.
We are delighted that outdoor pools have been given the green light to reopen from Saturday 11th July.
However, it’s not as simple as just reopening the pool gates on Saturday. We have an awful lot of work to do to get everything in place to keep you and us safe before we can reopen.
Since lockdown began, almost our entire operational team has been furloughed. Remaining staff have been developing systems and procedures designed to keep our customers and staff safe when we do reopen, but the implementation of these plans requires a lot of work to be done once we are able to unfurlough the pool team. We have now reached that point and will be putting the plan into action over the next two weeks.
Inevitably, things at the pool will be very different this summer. There are a number of requirements set by the Government we need to adhere to including of course the strict social distancing guidelines.
We are looking forward to opening as soon as possible and will be back in touch with a date very soon.
Further updates will be posted on our website and social media channels.
Jubilee Pool Cafe will be reopening for takeaways on Thursday 18th June 2020.
The cafe will operate on Thursday, Friday and Saturday evenings (4 – 9pm) for a one month trial period. Delicious themed menus have been put together for this new venture, and we hope it will be a huge success.
Full details and the menu will be launched on Monday 15th June.
Jubilee Pool Celebrates 85 Years
Jubilee Pool celebrates its 85th birthday on 31st May 2020. Instead of throwing a party at the pool to celebrate its 85th birthday the team at Jubilee Pool ran an online t-shirt design competition to mark the occasion. Entrants were asked to create a design which celebrated the pools birthday with the only specifications being their design had to include a swimmer and a reference to the anniversary.
Dozens of beautiful, creative designs were submitted by people of all ages, the youngest entrant being just 7 years old! The winning design was selected by the Pool’s Chair of Directors (Susan Stuart), Interim Chief Operating Officer (Nicola Murdoch) and the Jubilee Pool Stories Project Team.
The decision was unanimous, with Ella Tattersall’s design selected as the winning entry. Ella, 19, said ‘I am so happy to have won the Jubilee Pool competition as I have grown up at the pool which makes it one of my favourite places as it holds some of my best childhood summer memories. The swimmer in the image is also very special as she is inspired by Julia Rescorla who was an inspiring local swimming teacher that dedicated her life to helping people feel safe in the water and encouraging them to love it as much as she did’.
Ella’s design will be printed onto special commemorative t-shirts which can be purchased via Jubilee Pool’s website from early June. Jubilee Pool £2 from every t-shirt sale to the CTIPA Food Bank in Penzance.
In the run up to their anniversary Jubilee Pool has been sharing some of the wonderful photographs and films that have been collected and digitised by the Jubilee Pool Stories Project. The project has created an extensive online archive which currently includes hundreds of photos spanning from pre-Jubilee Pool to present day. The project is funded by The National Lottery Heritage Fund, Arts Council England, The Tanner Trust and Falmouth University. View the archive here.
Susan Stuart, Chair of Directors said ‘It’s sad that we can’t celebrate on our lovely lido’s actual birthday but rest assured when we’re able to, we will have a great birthday bash and an official celebration of the new geothermal pool’.
Nicola Murdoch, Interim Chief Operating Officer at Jubilee Pool said ‘we hope to open at some stage this year, albeit with limited capacity, but we are awaiting further detailed government guidance regarding swimming pools before we are able to announce a timeline for this. Keep checking our website and social media for updates’.
Closure Update – May 2020
Since we were last in touch, we have been working hard to determine our short to medium term prospects and identify what we can do to help mitigate the impact of this period of unprecedented uncertainty.
In common with the whole hospitality/leisure sector, our business is seasonal and heavily dependent upon summer tourism. About the only thing which is clear at the moment is that whatever summer 2020 turns out to be, it’s not going to be anything like we expected!
For the time being, our primary aim is to ensure that Jubilee Pool survives this crisis and comes out of it ready for another 85 years serving local people and visitors. You invested to create that and it is our duty to protect it and keep it fit for purpose.
Having said that, we also want to get back to business as soon as we are able, as long as it’s safe to do so. We have been exploring all options and are cautiously optimistic that we will be able to offer some limited opening of either or both the pool facilities and café during the course of this summer. Right now, what that will be remains to be resolved pending Government guidance and advice.
The biggest challenge is finances. Having suffered the impact of last year’s delays to the geothermal launch, our resources were already depleted. However, having benefited from the Government’s Small Business Rate Relief and Staff Retention (furloughing) Scheme and with the support of our funders, we remain optimistic that we will be able to emerge relatively unscathed as we progress towards the “new normal”.
On a more positive note, the capital project is nearing completion with the geo-pool power scheduled for a mid-July switch on……ready and waiting for the day we can open the gates again!
As ever, the team at Jubilee Pool has worked incredibly hard over the past weeks and demonstrated commendable commitment.
Closure Update – 19th March 2020
Just before last Christmas, we reflected back on 2019 as a year of mixed fortunes and looked forward to a more positive 2020.
Not too far into the New Year, we find ourselves in a situation of unprecedented uncertainty. The Coronavirus pandemic is going to wreak a massive impact on the whole leisure and hospitality sector, including Jubilee Pool and, there is no visibility on how long that’s going to last.
As previously announced, we’ve had to take a decision to close down all our current activities and will now remain closed until we have clear advice that it is prudent and safe to re-open. Our plans to open over the next two bank holiday weekends with a launch of the new geothermal facilities around Whitsun are now on hold.
We are currently establishing our eligibility to access the financial support pledged by Government for small businesses and the hospitality sector. We hope that this will enable us to retain our core staff team who will be vital to ensure that, as soon as the time comes, we are ready and prepared to open.
The work to complete the capital project, including the power upgrade will carry on whilst Jubilee Pool is closed and the contractors have told us that they remain on target time-wise.
The Jubilee Pool team will continue to build for the future and we’re all looking forward to the day we can open the gates again!
SITE CLOSURE – 17th March 2020
Following the Governments advice on Monday 16th March, it is with a heavy heart that we’ve had to make the incredibly tough decision to close Jubilee Pool & Jubilee Pool Cafe with immediate effect until such time as its deemed wise to reopen.
At this unprecedented time, the safety and wellbeing of our customers and staff remain our priority during the Coronavirus (COVID-19) pandemic.
We want to thank our incredible team for their understanding and our customers and the West Cornwall community for their continued support.
Please check our website and social media channels for further updates.
Geothermal Update – 9th October 2019
We have decided to move the launch of our geothermal facilities to Spring next year. It had been hoped that we could launch this winter but the power upgrade we need to get that done won’t be in place and we’ve also become increasingly worried about the business risks of a winter launch.
Most of the building work is now nearing completion and although we won’t have the geothermal pool up and running, we’re putting together an exciting programme for the winter. The pool will open on selected weekends for activities and events. From the end of October, the new community space and treatment rooms will be offering exercise and cultural classes, massages and therapies as well as art and craft activities. The community space will also be used to house Jubilee Pool’s heritage exhibition. The café will remain open 5 days/week throughout the winter with lots of “specials” and some exciting events. Information on the winter programme will be available over the next couple of weeks as the plans are finalised.
Susan Stuart, Chair of our Board of Directors for the pool commented: “We remain excited and optimistic regarding the long term prospects for Jubilee Pool and look forward to seeing the new geothermal facilities up and running next year. We’re investing in a major capital project which will create a step change for Jubilee Pool and secure long term financial sustainability. It’s also a regeneration project which will bring benefits for the community and economy of Penzance and the local area. The construction programme is now well advanced, the geo-pool is in place and the Café and Community Space on the Top Terrace completed and operational.
As a Board, we are very mindful that we receive public funding, are custodians of funds contributed by shareholders, grant funders and lenders. As such, we think it’s important to take a prudent stance on delivering our business plan and seek to minimise risk. In the light of that, we have taken a decision to defer our planned winter launch of the geothermal project until spring 2020.
The rationale is two-fold. Firstly, it is apparent that the power upgrade required for the geothermal launch cannot be delivered in time and it would be an imprudent use of funds to gear up the organisation and recruit more permanent staff for the geothermal facilities as previously planned. Secondly, we had already been looking at the considerable risks associated with a launch at the dead of winter. We came to the conclusion that whilst there’s no doubt that the launch would attract a lot of interest, the remainder of the winter would be far from predictable and arguably represent an unjustifiable risk to the business. We are now in the process of producing a revised business plan for the remaining months of this financial year and our initial review indicates that we can deliver on budget.
Following the Government announcement Jubilee Pool will be reopening in stages as follows, , Main Pool – 6th April and Café (outdoor seating) – 12th April. Due to technical issues the Geo pool will remain closed for now.
To keep in line with guidelines and to manage the booking process there will be two ticket releases.
8th March at 10am – all session between 6th April and 11th April will be open to Cornish residents.
15th March at 10am – all sessions between 12th April and 20th June will be open to all.
We look forward to seeing you soon.
Interim Business Manager
We aim to be open as usual over the weekend, however times may vary in the adverse weather. We will update this page with any further changes.