Entry Requirements

Supervision ratios when visiting with persons under 12 years of age

For your safety, we have strict adult to child supervision ratios in line with national guidance. Please bring enough adults per child when you visit to keep them safe:

AgeSupervision Level
Under 41 adult: 1 child(in the water)
4-7 years1 adult: 2 children(in the water)
8-11 years1 adult: 4 children(water/poolside)

All children under 12 must be accompanied by a responsible person of at least 16 years who is their parent/guardian.

Ratios will be proactively checked by our ticket kiosk staff and lifeguards on entrance and on poolside.  Ratios remain unchanged during fun sessions or events. 

Under 5's Hygiene

We require all children under 5 that ordinarily wear nappies wear both a swim nappy and a ‘neo nappy’ to enter any of our pools. Failure to do so will mean entry to the pools will be refused.

Photography

Photography is allowed poolside but not under-water, in the toilets, showers or changing areas.  Please be mindful of others when taking photos and if you’re a professional photographer, permission must be sought from our ticket kiosk.

Personal Possessions

We don’t accept any liability for loss or damage of personal possessions within the pool area. We recommend leaving valuables in a safe place before your visit.

Sauna Age Limit

The sauna is only accessible to those aged 16 and above.

Pre-existing health conditions

We would advise that you speak to your doctor before swimming if you have any conditions that may affect your swimming ability, or for those wanting to swim in our geothermal pool, your reaction to heat. Our main pool is filled with sea water which is usually just above external sea temperatures. Our geothermal pool is heated to around 30 – 32 degrees.

Pregnancy

In line with NHS guidance, we don’t permit pregnant women to bathe in the geothermal pool. Pregnancy does not affect admissions to the main pool.

Epilepsy

If you suffer from epilepsy, then you should seek guidance from a doctor before swimming. If you have been seizure free for 1 year and your symptoms are controlled by medication, then we recommend swimming with a friend or someone aware of your condition. It would still be advised to seek advice from a doctor prior to swimming.

Alcohol & Drugs

We will refuse entry if you appear under the influence of alcohol or drugs. If you are on prescribed medication then you should consult your doctor before swimming.