Terms & Conditions

Standard Terms & Conditions 


Your commitment to us 
When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Jubilee Pool Penzance Limited and yourself. 


Prices are inclusive of any applicable taxes and there are no surcharges. Once you have paid, we will not increase the price of your tickets. 

Prices displayed on the site are subject to change without notice. 


With more than 48 hours’ notice – your booking can be refunded with an administration fee of 50p OR amended to a more suitable date within the booking month with no charge. 

Under 48 hours’ notice – we will be happy to move your booking to a more suitable date within the booking month. No refunds are available. 

After the session you have booked has started – no refund or amendment is available. 

Please note we do not process refunds for bad weather unless your session is cancelled.


Online Booking 
Once purchased, on-line tickets may not be used in conjunction with any other offer. No ticket may be resold. 

Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person. 

Please bring along your booking reference number and/or email print out. 

Prices are correct at time of going to press and are subject to change without notification. 


Terms and Conditions for Jubilee Pool Penzance Limited 

By using this website, you agree to be bound by these terms. 

In addition to these terms, this site is subject to the laws of the United Kingdom and the law that applies to these terms is the law that applies to where you reside. 

If you are unsure what to do you should contact us for further information. 


Parish Under 16 scheme 

The management reserve the right to revoke individual membership of the scheme if there are persistent behavioural issues, supervision requirements are not met, or the membership is proven to be fraudulently used.  

The under 16 scheme excludes one off events and premium activities outside of general swim timetable. 

Membership does not constitute guaranteed entry and all admissions are subject to availability.  

Replacement member cards can be replaced at a cost of £1.00 per card. 


Main Pool Admissions 

Terms & Conditions  – Please follow this link. 

Supervision Ratios – Please follow this link.